I came into their shop right before their NYE break (last minute with no appointment) based on a friend's recommendation and the horrible noises my brakes were making. My car was not going to make it much further! They said they were totally booked up that day but would do their best to accommodate me. To my pleasant surprise, they were able to give me a reasonable quote and actually made good time to perform the service! I would highly recommend this team to work on your car; they are also very personable (sharing Holiday cookies) and took extra time to explain to me exactly what was needed and why. One of the best car repair experiences I've had!